A Framework Agreement is a legally binding document that outlines the terms and conditions of a long-term business relationship between two or more parties.
Are you looking to establish a long-term business relationship with another party? Our Master Agreement template is designed to provide a framework for the parties to work within and to ensure that all parties are aware of their rights and obligations. This template covers the scope of the agreement, the duration of the agreement, the payment terms, the rights and obligations of the parties, and any dispute resolution procedures. With this template, you can be sure that all relevant information is included and that the agreement is tailored to the specific needs of the parties.
This contract provides credits to the software licensee or SaaS customer if the service provider fails to meet required service levels for specified on-site or remotely-accessed software services (SaaS).