Customer Service Agreement (Genie AI)

The Customer Service Agreement (Genie AI) under USA law is a legal template that outlines the terms and conditions of the relationship between a business and its customers regarding the provision of customer service using Genie AI technology. This agreement is specifically designed to be compliant with United States law and aims to establish a clear understanding of the roles, responsibilities, and expectations of both parties.

The agreement will typically include several key sections, such as:

1. Introduction and Definitions: This section will provide an overview of the agreement, define important terms used throughout the document, and establish the legal relationship between the parties.

2. Services Provided: This section will outline the nature of the customer service offered by the business using Genie AI. It may describe the functionalities, features, and scope of the AI technology in delivering customer support.

3. Customer Obligations: This section will specify the obligations of the customers in order to receive the services. It may include requirements such as providing accurate and up-to-date information, cooperating with the AI system, and following any guidelines provided.

4. Confidentiality and Data Privacy: This section will address the handling of customer information and ensure compliance with privacy laws. It may establish safeguards for the protection of personal data and specify the permitted use of customer interactions and data by the AI system.

5. Limitation of Liability: This section will outline the limitations of the service provider's liability for any damages or losses incurred by the customers. It may also include provisions related to the indemnity of the AI system provider.

6. Intellectual Property Rights: This section will address the ownership and protection of intellectual property related to the AI technology and any associated materials. It may also specify any granted licenses or restrictions on the use of intellectual property.

7. Term and Termination: This section will define the duration of the agreement as well as the conditions under which either party can terminate the agreement.

8. Dispute Resolution and Governing Law: This section will specify the procedures for resolving disputes, including any required mediation or arbitration processes. It will also state the governing law, typically referencing the laws of a specific state within the United States.

Overall, the Customer Service Agreement (Genie AI) under USA law aims to establish a legally binding contract that protects the rights and interests of both the business and its customers regarding the use of Genie AI technology for customer service purposes.