Support Agreement (Genie AI)

The Support Agreement (Genie AI) is a legal template that outlines the terms and conditions for providing support services for a software or technology product, specifically a product utilizing artificial intelligence (AI) technology developed by Genie AI. This agreement typically defines the scope of support services offered, the duration of support, and the expectations and responsibilities of both the support provider (Genie AI) and the client or customer.

The template may include provisions relating to the types of support services available, such as technical assistance, bug fixes, updates, and troubleshooting. It may also specify the level of support, whether it is provided through email, phone, or an online portal. The agreement may outline the response times for support requests and the procedure for reporting and escalating issues.

Additionally, the Support Agreement may address the limitations of support, clarifying what is not covered and what may require further consulting or paid services. It may also define the circumstances under which the support agreement may be terminated, such as for non-payment, misuse of the software, or breach of terms.

The template is designed to protect both parties and provide clarity on their respective rights and obligations. It aims to establish a productive and efficient support relationship between Genie AI and its clients, ensuring prompt assistance and reliable resolution of any technical issues that may arise during the usage of the AI technology.