An IT Service Level Agreement is a legally binding contract between a service provider and a customer that outlines the services, performance levels, responsibilities, and remedies.
This legal template is a comprehensive IT Service Level Agreement specifically tailored for Genie AI, a company operating under USA law. It establishes the agreed-upon terms and expectations between Genie AI and its clients regarding the level of service provided, response time, uptime guarantees, and other related matters.
.svg)
